The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Sauna
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Plaza San Martin, 5,
Madrid,
Spain,
28013,
Community of Madrid
Map view
street view
Plaza San Martin, 5,
Madrid,
Spain,
28013,
Community of Madrid
City landmarks
Museum
Prado National Museum
1.6
km
Palace
Royal Palace of Madrid
970 m
Casino
Gran Via
670 m
Museum
Museo Nacional Thyssen-Bornemisza
1.2
km
Park
El Retiro Park
1.8
km
Plaza de la Independencia
Parque del Retiro
1.7
km
Public Building
Cybele Palace
1.6
km
Church
Real Basilica de San Francisco el Grande
1.3
km
Museum
Plaza de Cibeles
1.5
km
Museum
Museo Nacional Centro de Arte Reina Sofia
1.8
km
Garden
Royal Botanical Garden of Madrid
1.7
km
Calle Ponzano tapas
2.7
km
Calle Alcala 42
Circulo de Bellas Artes
1.1
km
Square
Plaza de Santa Ana
860 m
Paseo del Pintor Rosales
Templo de Debod
1.4
km
Museum
Museo de Historia de Madrid
1.1
km
Church
Catedral de Sta Maria la Real de la Almudena
910 m
Museum
CaixaForum Madrid
1.7
km
Paseo del Prado Paseo Del Prado
Paseo del Prado
1.5
km
Monument
Puerta de Toledo
1.5
km
Museum
Museo Sorolla
2.2
km
Garden
Sabatini Gardens
830 m
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
2.2
km
Calle de Ferraz
Temple of Debod
2.5
km
Nearby
Square
Plaza Mayor
400 m
Square
Puerta del Sol
550 m
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
60 m
Opposite Palacio Real
Plaza de Oriente
540 m
Theatre
Teatro Real
470 m
Church
Iglesia San Gines
150 m
Restaurants
Museo del Jamon
340 m
Carrera San Jeronimo 6 Calle De La Victoria
StreetXo
240 m
Calle Serrano
Restaurante Botin
590 m
C/Cuchilleros
Tapa Tapa Arenal
200 m
Calle del Arenal 15
Chocolateria Valor
100 m
Calle Postigo de San Martin 7 C/ Conde Penalver 43
Casa Parrondo
190 m
Calle Trujillos 9
Alhama
140 m
Travesia Trujillos 1
Cantina Canalla
150 m
Calle de San Martin 2
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Convenient
Unpleasant smell
Limited dining choices
7.4/10
Very good
Rooms
7.0
Location
9.3
Service
7.1
Dining
7.1
Guest reviews
7.4/10
based on 11 reviews
4.5/5
based on 1577 reviews
8.8
8.8/10 based on 3551 reviews
#118 of 490 hotels in Madrid based on Tripadvisor
Chad
United States,
March
2024
7.0/10
I had a mixed experience at this hotel. The rooms were clean and comfortable with good air conditioning but lacked 4-star standards, feeling a bit outdated. The service was friendly and cheerful but not always consistent. The location was great and convenient for exploring central Madrid, but the dining options were a bit limited.
Rooms
7.0
My room was clean, modern, and comfortable, although a bit small. The air conditioning worked well, and the beds were comfortable.
Service
6.0
The staff was very helpful and cheerful, even assisting us at 2 am. However, there were some instances of discourteous behavior and lack of attention to details like noise complaints.
Location
9.0
The location of the hotel was fantastic, very close to Plaza Mayor and Puerta del Sol station, making it easy to reach tourist spots and restaurants by walking.
Dining
7.0
I opted to eat at nearby cafes as the dining options at the hotel looked good but were a bit limited for my taste.
Facilities
6.0
The facilities were adequate, but there were some shortcomings in terms of room amenities and cleanliness that could be improved upon.
Rodney
United States,
March
2024
6.8/10
The hotel is in a very busy plaza which can be noisy; rooms are extremely small with an enclosed atrium view of a roof and a brick wall, lacking coffee/tea facilities. However, the location is excellent, ideal for accessing all city center attractions and restaurants.
Rooms
5.0
The rooms only open to an enclosed atrium, are very small, and offer a view of a roof and a brick wall.
Service
6.0
The service wasn't very helpful but available to fulfill requests. Slightly inattentive during breakfast.
Location
9.0
The hotel is perfectly placed in a lovely, quiet square in the center of Madrid, within walking distance to major sites.
Dining
8.0
The dining experience was wonderful with a great variety of dishes, although a bit overpriced for what was offered.
Facilities
7.0
The hotel has a range of facilities to support your stay.
Dorothy
United States,
February
2024
8.2/10
The hotel rooms were spacious, with a nice view and all the desired supplements, but the service was a bit off at check-in despite friendly and courteous staff. The location was ideal for exploring Madrid but not great for those avoiding the metro. Dining was outstanding but a bit overpriced. Overall, a clean and comfortable stay with friendly staff and great value for a central location.
Rooms
8.0
The room on a small inner well with high ceiling was spacious and had a nice view, equipped with all amenities and desired supplements.
Service
7.0
The service from bar/restaurant and housekeeping was friendly and courteous, though a bit off at check-in with one staff member chewing gum.
Location
9.0
The location is BEST IN CLASS, just steps away from Madrid's iconic sights like Sol, Plaza Mayor, and Gran Via, ideal for those who enjoy the lively center.
Dining
8.0
The dining experience was outstanding and included in the room rate, providing good value despite being a bit overpriced for Spain.
Facilities
9.0
The facilities were modern and convenient, catering to all our needs during the stay.
William
United Kingdom,
December
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms were large and spotlessly clean with a comfortable bed, but there was a strong cigarette smell even though it's supposed to be smoke-free. The service was courteous and helpful, with some lapses in attentiveness during breakfast. The location was optimal for exploring the city center but had a slight inconvenience with taxi drop-offs. The dining was good overall with a variety of tasty desserts. The facilities were sufficient for a comfortable stay.
Rooms
8.0
The rooms were large, spotlessly clean, and the bed was very comfortable, but there was a strong smell, possibly from the shower.
Service
7.0
The service was courteous and helpful, though there were some lapses in attentiveness during breakfast.
Location
9.0
The location was optimal for exploring the city center, with easy access to major sights and amenities, but had minor issues with taxi drop-offs.
Dining
8.0
The dining experience was quite good, especially with a wide variety of desserts.
Facilities
7.0
The facilities provided were sufficient for a comfortable stay.
Timothy
United States,
November
2023
6.6/10
My stay at the hotel had its ups and downs. The location was great, with easy access to many attractions and a lovely sitting area. However, the rooms were lacking in standards and needed some upgrades, especially the bathroom. The service was friendly but seemed overworked at times, and the dining experience was reasonably priced but could have been more varied.
Rooms
5.0
The room on the ground floor was not up to 4-star standards. It felt a bit outdated and had some maintenance issues like stains and plaster coming off.
Service
6.0
The staff, while nice, appeared to be under a lot of pressure and stretched thin.
Location
9.0
The location was fantastic, convenient to visit various places and enjoy the vibrant nightlife of Madrid. The sitting area with bar service was perfect for people-watching.
Dining
7.0
The dining options were decently priced at €15 per person, but could have offered a more diverse menu for added value.
Facilities
6.0
The facilities were average, nothing stood out as exceptional.
Edward
United Kingdom,
October
2023
7.2/10
The hotel is perfectly located in the heart of Madrid, steps away from major landmarks and shopping areas. The rooms, while small and dark, are ready for check-in, and the air conditioning struggles to combat the persistent heat. The service is friendly but somewhat lacks attention to detail. The dining options are varied, though not particularly rich. Overall, a great spot for exploring the city with a few drawbacks.
Rooms
7.0
The rooms, although small and dark with limited views, are clean and ready for check-in.
Service
6.0
The staff is friendly but may need improvement in attention to details.
Location
9.0
The location is outstanding, right between Gran Via and Puerta del Sol, offering easy access to major sights and a vibrant atmosphere.
Dining
7.0
Facilities
7.0
Peter
United Kingdom,
October
2023
6.4/10
Although the room provided was smaller than expected and had an unpleasant smell of sewage, the hotel's proximity to Madrid city center makes it convenient for exploring the city. The service was decent, although some staff members seemed uninspired. The lack of vegetarian or vegan options in the dining selection might not suit everyone, but the hotel offers a great location near major attractions.
Rooms
5.0
The room was smaller than the expected size and had a noticeable sewage smell.
Service
6.0
The service was cordial but not overly friendly.
Location
9.0
The hotel couldn't have been any closer to Madrid city center, making it convenient for exploring.
Dining
5.0
The dining options lacked vegetarian or vegan choices for hot food.
Facilities
8.0
The hotel is located just off the main central streets of Madrid, providing easy access to major attractions.
Great location
Unpleasant smell
Warren
United Kingdom,
September
2023
8.6/10
I had a lovely and quiet stay with a massive bed and a nice bath at this hotel. The room was clean and comfortable, and the location was fantastic. However, the breakfast was just okay. Would recommend this place for its convenience and comfort.
Rooms
8.0
The room was clean, comfortable, and facing a covered atrium. Plenty of storage and a good bathroom.
Service
9.0
The staff was super friendly and went the extra mile for my comfort. Very efficient service.
Location
10.0
The hotel is situated in a fantastic location, within walking distance to major attractions in the center of Madrid. The quiet square it's located on adds to its charm.
Dining
7.0
The dining experience was good with plenty of choices, but could benefit from some extra hot food options.
Facilities
9.0
The facilities were excellent with everything I needed for a comfortable stay.
Blake
United States,
August
2023
9.0/10
Our stay at the hotel was fantastic! The rooms were spacious with three twin beds, giving us plenty of room. The big window made the room feel even more spacious. The location of our room was perfect for us.
Rooms
9.0
The rooms were fantastic!
Service
9.0
The staff spoke perfect English and helped us with arranging table bookings at restaurants and clubs, making our stay stress-free.
Location
10.0
The hotel's location was fantastic, in a quiet square but within minutes of many attractions, dining options, and shopping. Perfect if you love to explore nearby.
Dining
9.0
The dining experience was excellent, with delicious and varied options including hot food cooked to order.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay, ensuring we had everything we needed.
convenient location
limited facilities
Les
United Kingdom,
July
2023
8.0/10
The hotel was strategically located in the heart of Madrid with easy access to major sites and museums, surrounded by a vibrant city atmosphere. The room was spotless and well-serviced daily, but the dining experience left something to be desired with limited options available. Overall, a convenient and comfortable stay for exploring the city.
Rooms
9.0
My room overlooking the courtyard was impeccably clean, and fresh towels were provided daily throughout my 5-day stay. The convenience of being situated right above the kitchen allowed for easy access when needed.
Service
8.0
The staff were incredibly helpful, offering great dinner recommendations and maintaining one of the best breakfast spreads. Despite a minor issue reported to the front desk, their prompt actions were commendable.
Location
10.0
The hotel's location in Madrid was simply unbeatable, being in the center yet away from the bustling crowds. With close proximity to Plaza de Espana, the Palace, Gran Via, and Puerta del Sol, getting around and exploring the city was a breeze.
Dining
6.0
While the restaurant was conveniently located in the heart of the city, the dining experience fell short of expectations with food that was not particularly exceptional. However, there were options available to cater to various tastes.
Facilities
7.0
The hotel provided essential facilities for a comfortable stay, although nothing stood out as extraordinary. The amenities offered were sufficient for a pleasant visit.
John
United States,
July
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms, although comfortable and with a gracious old-world style, were small and dark with views of an internal shaft. The service was friendly and helpful, yet not always attentive to specific needs. The location was ideal for sightseeing but could be noisy due to the lively surroundings. The dining options were good quality but relatively expensive. Overall, a decent stay with room for improvement.
Rooms
7.0
The room was comfortable, quiet, and had an old-world style, but it was smaller and darker than expected.
Service
8.0
The staff was friendly and helpful, although there were some moments of unattentiveness.
Location
9.0
The hotel's location was perfect for exploring the city on foot or by metro, despite some noise from the lively surroundings.
Dining
7.0
The dining options were good quality but relatively expensive.
Facilities
8.0
The hotel had basic facilities that met my needs during the stay.
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